Terms and Conditions
1.Booking conditions
These terms and conditions do not affect your statutory rights as a consumer.
Correct Spelling of Names, Titles
All names, titles and initials of those travelling should be correctly given at the time of booking. Changes cannot be made at a later date without extra charges being incurred.
Passports
All clients must be in possession of a valid ID for travelling in the EU or full 5-year passport for travelling outside the EU. Children must have their own passport. Clients must check the expiry date on their passport and ensure that it is valid prior to travelling with at least 6 months left to run on the return depending on the country you wish to visit.
Visas
The following applies to EU passport holders. Visas are required to be purchased in advance for certain countries. If you are not travelling on an EU passport, other rules may apply. It is your responsibility to get any visa or passport documentation prior to your departure. For up to date information we recommend you visit the following websites:
www.mfa.government.bg/index.php?tid=3&item_id=10249
www.mfa.government.bg/index.php?tid=3&item_id=10198
www.mfa.government.bg/index.php?tid=3&item_id=15834
Medical Advice
Please ensure that you ask a doctor for any medical advice applicable to the countries you will visit.
Payment
We are able to take your payment via wire transfer, directly in our offices, debit or credit cards
Verified by visa protection
Our secure server technology means that any data you transfer through us will be completely safe from prying eyes.
Every credit card purchase you make at is done through our Secure Server Technology. This provides many security features, including:
Authentication: this assures your browser that your data is being sent to the correct computer server, and that the server is secure.
Encryption: this encodes the data, so that it cannot be read by anyone other than the secure server.
Data Integrity: this checks the data being transferred to ensure it has not been altered.
Ticketing
The majority of airlines now provide e-tickets via email & will either no longer issue paper ticket or make a charge per ticket for doing so – this will vary per airline. All scheduled airlines will have to e-ticketable by December 2007, we, therefore, recommend e-ticket as the most efficient way of airline travel.
Ticket Delivery
Sunny holidays rely on the information that you provide as being accurate and therefore cannot be held responsible if your paper tickets are lost due to an incorrect address or your e-ticket does not arrive due to an incorrect email address or your junk email settings.You must notify us immediately if you change your email address or contact telephone number. In addition, please check that the name on your passport matches the name on your ticket and/or booking confirmation.
Paper tickets - please note that some airlines may apply a charge and follow a specific procedure for the re-issue of lost tickets or tickets delayed in the post. This charge and procedure will vary depending on what airline you are travelling with.
Postage
Tickets are posted via a courier using recorded delivery service at extra cost of 3 euro for delivery within 2 working days
Please note that you may be required to produce your booking number and/or confirmation email to the relevant airline as evidence of your booking at time of check-in.
Cancellations
To cancel a booking we charge an administration fee of 25 euro
Plus the imposed airline fee/charge will apply & that does vary by airline
Amendments
To amend a booking we charge an administration fee of 15 euro
Plus the imposed charge from the airline & that does vary by airline
2. Privacy Policy
At Sunny holidays we respect the importance of your privacy & in our policy we set out to explain how we collect & use data.
At Sunny holidays we use the information we collect in the following ways:
- When you place a booking through Sunny holidays, we need to know your name, e-mail address, delivery address, name(s) and number of passengers, credit or debit card number and expiry date. this allows us to book your flight and to keep you up to date on all details of your booking.
- So that we can make the experience with Sunny holidays as good as possible and provide you with over and above service, we will store with your consent personal information and information about the booking and the use of our services. With your consent we may also use your contact information to let you know about enhancements to the site, special offers and competitions. If you respond to a promotion or competition we will ask for your name and e-mail address. This is so that we can fulfil the promotion, notify competition winners and track the popularity of our marketing activity.
Sunny holidays will never sell personal information
Sunny holidays will never sell personal information or share personal information with third parties, unless these are involved to fulfilment of your booking or without your consent. Our employees and associated companies are obliged by us to respect confidentiality.
Your personal information is safe with Sunny holidays
At Sunny holidays, data security is one of our highest priorities and we do our utmost to protect the data you provide. When you book online or access your booking details, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us.
Cookies
Cookies are small pieces of information that are stored by your browser on your computer's hard drive.
Sunny holidays uses cookies to recognize when you return to our site.
Cookies also enable us to gain information about the use of our services and to enhance our site according to the preferences of our customers. Our cookies do not contain any personally identifying information.
Should you have further questions regarding our privacy policy, please e-mail us on general@sunny.bg
3. Data Protection
In order to make your booking and to ensure that your travel arrangements run smoothly, and in accordance with your requirements, we need to use the information that you provide and pass this on to the airline or other relevant supplier.
This information may include your name, household address, email address, age and any special needs/ disabilities/dietary requirements etc.
We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, tour operators, hotels, transport companies etc. The information may also be provided to public authorities such as customs/immigration if required by them, or as required by law.
You should be aware that where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country.
Where you provide sensitive information such as details of any disabilities or dietary/religious requirements, you consent to this information being passed on to the relevant tour operator/supplier etc. If we cannot pass this information on to these persons, it will not be possible to provide your booking.
Once your information is passed on to the supplier your travel arrangements, such as the airline, the use of the information will be subject to their own data protection policy. You may find copies of this policy on the relevant airlines website, it may be set out on your confirmation documentation, or you may request it from us at general@sunny holidays will use the information you provide in order to ensure that your booking is processed correctly.
If you wish Sunny holidays will hold your information and use it to inform you of campaigns & promotions in the future simply register on site.
Data Protection Act
Sunny holidays is registered under the above act. To progress with any enquiries we need your Name, Address and Telephone number. This information is stored and used in accordance with the above act.
4. About Us
Sunny holidays is part of INTEGRAL Group of companies Fired by a young and ambitious management team Our aim is to provide a simple, fast and informative website, offering a superior user experience servicing scheduled, charter and low cost airlines in one search at unbeatable value.
5. Bonding
When you purchase a flight from us you are using a secure service provider.
Sunny holidays has an IATA license 09210935 which authorizes us to sell and issue international airline tickets.
6. Contact details
SUNNY HOLIDAYS LTD
Office address : BULGARIA, Sofia 1142, 99 Evlogi Georgiev Blvd
Tel: 00359 2 80 50 630
Fax: 00359 2 80 50 636
For any question in regard to existing booking please email us at tickets@sunny.bg
For all other enquiries please email us at general@sunny.bg
We are open on-line 24 hours a day.
